Forums Help & support Problem with decrypting Reply To: Problem with decrypting

#6358 Reply


Hello Geoffrey,

From our logs we can see that you first set the password, then changed the password twice and then reset it on April 7. On April 23, you once again issued a password reset. Then, the next day on April 24 again a password reset.

It’s not entirely clear what stage you did the re-encryption mentioned, but there are no less than 6 different passwords used during three sessions that we can see. We don’t see much, but password changes and resets while online we do see (but not what the passwords are). This is exactly why we do log this – so we can help identify just what has happened!

So, what has happened is that you encrypted the files with one password, then issued at least one password reset after that.

You’ll have to think back on what passwords you used on these occasions, and one of those is the password requested by AxCrypt.