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Hello Terry,
Thank you for that additional information. It’s also just yet another indication why self-decrypting .exe is a bad idea.
What happens is that the AxDecrypt.exe (which is the decryption software that makes up the code of the self-decrypting file) *is* actually digitally signed by us, but since it has to carry a data payload as well (the actual encrypted file) the operating system may treat that as an incorrectly signed file. We cannot sign the full file with the data payload because there’s no way we can delegate that operation, and we would not want to even if we could since we’d not want to sign something we did not have control over. That’s the point of digitally signing it, we take responsibility for the contents.