Forums Help & support How to activate Premimum Trial Reply To: How to activate Premimum Trial

#6503 Reply


we used to, but for some reason this annoyed some users, so we changed that

When I signed up, premium was activated automatically. I do think it’s better not to do so automatically because when I’m evaluating freemium software I like to see how the free offering meets my needs.

It antagonises me if a product starts off as premium (especially if I don’t realise) and then I lose features that I’d come to rely on. I also like to be in control of deciding when I want to start any trial.

If I need the additional features I am more willing to pay to upgrade if I’ve had chance to compare free to premium instead of premium to free.

Offering users a chance to voluntarily upgrade or to trial premium leaves the decision with the customer and it’s clear where they stand.

I didn’t know the change had been made because the webpage I quoted suggested it still is the case.