Forums Bugs & issues Confusion about passwords Reply To: Confusion about passwords

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I used to use axcrypt long ago. now coming back to it. Was excited about it until I forgot my password. So, of course, I hit the reset button and it appears that it changed my password to sign in on the web site, but it does not appear to change the password I need to use to encrypt or decrypt files. “If you have forgotten your password this will allow you to sign in again, but you will not re-gain access to any encrypted files or information stored in the online password manager. It remains encrypted with your old password, and we cannot decrypt it.” Confused. Can it be that I can’t change the original encryption password I used, rendering axcrypt now useless? So now I have axcrypt on my system and can’t encrypt or decrypt? While I like the single password entry to encrypt and decrypt multiple files combined with the timeout feature, my trial run is not going so well :(