Forums Bugs & issues Hangs when opening a 7 GB file Reply To: Hangs when opening a 7 GB file

#7439 Reply


Hello Mats,

Please send an email to support att axcrypt dott net and I’ll give you some further instructions. I’d like to send you an interim release version (there are no significant changes, but in order to be able to inspect the dump file properly I needed to do another build).

Once you have the updated build, when AxCrypt is hanging, start Task Manager (right-click the tak bar and select it, or do Ctrl-Alt-Del and select it). Then pick the ‘Details’ tab, and find AxCrypt.exe. Right-click it and select ‘Create dump file’. Note where it’s saved. Go there, zip it or why not AxCrypt it and share it with ‘’ , then email it to the support inbox.