Forums Bugs & issues Can't open existing Axcrypt files with latest version of Axcrypt Reply To: Can't open existing Axcrypt files with latest version of Axcrypt

#7458 Reply

Wayne

When I tried to open my encrypted file  this morning (originally created with v1, but re-encrypted with v2), I got the pop to enter email and password and once done, nothing happened.

I went to the system tray and clicked on the axcrypt icon, and nothing happened.  I right clicked on the icon and was given the menu options “advanced”, “sign out”, and “exit”, all of which are none responsive.  This has happened twice before and both times I ran the install and chose the repair option. I have only been running v2 for about 2-3 months.

Today it so happens I don’t have access to my install file to run the repair option again. Is there a fix for this?  It is a definite hassle to have to keep running the repair option, and today I am out of luck trying to access my encrypted file.