Forums Help & support Wrong password Reply To: Wrong password

#7474 Reply

Svante
Keymaster

Hello Stefan,

On January 3 it appears you performed a password *reset* – setting a new password without knowing the previous. You created your account in September 2016. The most likely cause for your problem is that LinkedIn-docx.axx was encrypted before January 3, and after September 2016 using the password you used with us during that period, before the password reset.