Forums › Bugs & issues › Unable to Decrypt, Encrypt and File – I'm locked out of all (encrypted) files!!! › Reply To: Unable to Decrypt, Encrypt and File – I'm locked out of all (encrypted) files!!!
Sorry for this, there was a small issue with the server earlier today affecting a very few users. We have since corrected, this but there may be a lingering effect like you see.
We have now restored your account so you should be good to go.
Also, remember, AxCrypt can work without Internet, so if something like this happens you can go offline and continue working. In the end, the only thing you need to open an AxCrypt-encrypted file is the software and to know the password.
Once again, sorry for the inconvenience and scare!
Also, you get fastest response from Premium support if you have it, or from support att axcrypt dott net. These forums are really for community support, although we do try to respond when we can – or when it’s urgent like this.