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Thank you for your email.

I use “Task Manager” to make sure the files are not open and close any that are.

I am guessing that it is a win 10 system file such as “Film & TV” that cannot be closed easily where the file may still be open. But this is a guess only.

One would have thought that the Axcrypt would take this into account. I was going to get the Premium version but this is becoming so annoying I am not certain anymore.