Forums › Help & support › Self-decrypter file encrypted on 1.7, cannot decrypt on Windows 10 › Reply To: Self-decrypter file encrypted on 1.7, cannot decrypt on Windows 10
Hello Amy,
This message typically is displayed when the architecture does not match, i.e. trying to run a 64-bit software on a 32-bit operating system. However, the self-decrypting files are 32-bit.
Are you perhaps running Windows 10 on a tablet or a similar non-desktop?