Forums Bugs & issues Not accepting password, even resetted from website, still no Reply To: Not accepting password, even resetted from website, still no

#8289 Reply

Svante
Keymaster

Hello Jeff!

Thanks for the screenshot. That helps a lot!

If you look at the title bar, it says [Offline]. This means that while you have changed the password on the server, you’re not allowing or having access to the server from the application, so it can’t update it’s notion of the reset password!

Please ensure that you have Internet access (at least once after the reset), and that you allow the application to access our server. How could it otherwise know that something has happened there?