Forums Help & support Can't open encrypted file with password created Reply To: Can't open encrypted file with password created

#8385 Reply

Svante
Keymaster

Hello Rosa,

From our logs, we can see that you downloaded AxCrypt, created an account, and set a password. Then, about 3 hours later, you signed again to the web site and among other things changed the password.

This means there are two passwords in play. Please sign out and exit from AxCrypt, then ensure you are online, sign in again with the new password and try again. If the file still does not open, please use the original password you set when you created the account.