Forums Help & support Can't open encrypted file with password created Reply To: Can't open encrypted file with password created

#8428 Reply

Bryce

Rosa, the person needs to share the file with you first before sending it to you.

Ask the sender to share it with you again and then send the file to you.

Direct the sender to this video and ask that they follow the simple instructions:

https://www.youtube.com/watch?v=grDPq8qKwF0