Forums Help & support Access Issue Reply To: Access Issue

#8758 Reply


Hello Jack,

It appears you’re using different email addresses. One, one . Also, you used to use a address of the form, if your name is ‘John Doe’ as ‘’. Then, when you were prompted to start the registration process, you used ‘’, and then ‘’.

Most likely, you were using AxCrypt for the first time on a new computer, and entered the wrong email address.

Your original, verified, email account is thus of the form ‘’ (substitute your own first name first letter and last name of course).