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#8772 Reply


Hello Andrew,

What version of macOS are you running?

Are you blocking Internet access for the app?

Did you actually install the app after downloading? You should go through a dialog with acceptance of the license agreement etc.

Did it ever start at all – the normal sequence is to download, install, start it, and then register via the app. You, however, seem to have downloaded the app and then just registered directly via the web (nothing wrong with that, just unusual).