Forums Help & support Cannot access some files Reply To: Cannot access some files

#8804 Reply

Svante
Keymaster

Hello,

Those three files were successfully opened when you had version 2 installed, and were then re-encrypted using version 2 file format AND the new password you used when registering for version 2 (perhaps different from the one you used for version 1).

You need to download the portable version 2 program (this can run in parallel to version 1) from our download page, and decrypt the files that are in version 2 format (the ones with the newer last modified date most likely).