Forums Help & support Cannot access some files Reply To: Cannot access some files

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When I installed AxCrypt 2, I was required to register and set a password. I used a different password that I had set for all encrypted files previously as I thought I was just registering the programme.
When I want to access a file now I am prompted for the new AxCrypt 2 password which I enter but then I am also prompted for a file password which is the old password the same for all files that has never changed. Once both passwords have been entered I can access all files (apart from those 3) without a password until I restart the pc.
Neither of those passwords open those 3 files though (there may be more actually, I haven’t checked them all).