Forums Help & support Axcrypt has stopped decrypting filres Reply To: Axcrypt has stopped decrypting filres

#9410 Reply


Hi Svante.

The problem has returned

A password typo is not the problem in this case.

I can sign into my account online (which is obviously correct) but then the programme will not allow me to decrypt any encrypted file.

Once signed in to  account, previously, it would allow me to encrypt, decrypt and delete without any further password being required. Now I can encrypt and delete (even encrypted files) without entering password again but it will not let me decrypt without asking for password again and then goes no further. I have pasted and copied password in to check typo theory but with the same results. The files were encrypted whilst logged in online so that password should decyrpt them. Presumably.

I have also uninstalled and reinstalled Axcrypt and am still getting the same result

Do you think changing the account password would make any difference ?