Forums Bugs & issues Upgraded Reply To: Upgraded

#9743 Reply


Hello Steve,

As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.

We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).