Forums Bugs & issues Upgraded Reply To: Upgraded

#9743 Reply

Svante
Keymaster

Hello Steve,

As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.

We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).