Forums Help & support Recipient cannot open Reply To: Recipient cannot open

#9866 Reply

Svante
Keymaster

Hello Sally,

Yes, the recipient must download and install AxCrypt.

No, you should not given the recipient the password. You should use the key sharing feature (and ensure you’re using AxCrypt 2, not version 1 which is obsolete). We have videos showing this on our home page, https://www.axcrypt.net/ .