Forums Help & support a group of files in a dropbox folder will not open even after I have signed in.

This topic contains 2 replies, has 2 voices, and was last updated by  Prabhukumar R 8 months, 4 weeks ago.

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  • #14954 Reply

    Ivan Brand

    After signing in, I cannot open files in a certain dropbox folder. When I try to open, it asks for the password again. When I do that, it says something like “we’ve already tried that password. Try another password.” I can’t get beyond this pattern. I know the password I am using is correct. It opens other files. I am able to open up other files not in this folder, so it seems to be something with this folder and the files in it. I upgraded from free to premium to see if that would solve the problem (I wanted premium anyway), but same problem. All files that open successfully are encryption AES 256. The files that won’t open are AES 158. I know I could get into these files a few months back but not now. I need help!

    #14955 Reply

    Ivan Brand

    correction to my original post – the files that do not opened are algorythm AES 128 – not 158.

    #14960 Reply

    Prabhukumar R

    Hello Ivan Brand,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password.So you need to enter the file password.

    For example:

    Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and password change here: .

    AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

    Still, you are asking any Query/issues, please provide more information about the issue and write a mail to

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