Forums Help & support Access Issue

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 month, 2 weeks ago.

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  • #8755 Reply

    Jack

    Have been using AxCrypt for a few months without issue until today. Went to open an encrypted file and I prompted to start the registration process and apply for a new verification key. Why would it do this?

    #8758 Reply

    Svante
    Keymaster

    Hello Jack,

    It appears you’re using different email addresses. One @aol.com, one @probably-your-employer.com . Also, you used to use a address of the form, if your name is ‘John Doe’ as ‘jdoe@aol.com’. Then, when you were prompted to start the registration process, you used ‘john.doe@probably-your-employer.com’, and then ‘john.doe@aol.com’.

    Most likely, you were using AxCrypt for the first time on a new computer, and entered the wrong email address.

    Your original, verified, email account is thus of the form ‘jdoe@aol.com’ (substitute your own first name first letter and last name of course).

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