Forums Bugs & issues Access to the path is denied

This topic contains 5 replies, has 2 voices, and was last updated by  Svante 1 month, 2 weeks ago.

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  • #11374 Reply

    Wahl

    Bonjour,

    J’ai maintenant cette erreur lorsque j’essaie d’ouvrir un fichier crypté :

    error message

    #11376 Reply

    Svante
    Keymaster

    Hello Wahl,

    This is Windows telling you that AxCrypt (acting as ‘you’) does not have permissions to the folder or the file in question. This can be caused by many things, but they are not AxCrypt-related. If you have moved the disk from another Windows-computer or if you have re-installed Windows you may need to “take ownership”. If you have encrypted the files/folder also with Windows EFS (Encrypting File System) *and* moved the files or re-installed Windows, you need to decrypt them in the original Windows or using backed up recovery certificates. Use Google to find out more about the mentioned situations. It is likely you cannot copy and/or delete the file without AxCrypt directly from Windows Explorer either – thus not an AxCrypt-related issue.

    #11386 Reply

    Wahl

    Bonjour Svante et merci.

    Non, il ne s’agit pas d’EFS.

    L’emplacement des fichiers cryptés n’a pas changé, il s’agit simplement de les ouvrir sous Windows 7 alors qu’ils ont été créé  sous Windows 10 (dual boot).

    J’ai pris le contrôle d’un fichier test (take ownership) et le message d’erreur est le même.

    Pourrais-tu m’aider encore ?

    #11387 Reply

    Svante
    Keymaster

    Hello Wahl,

    Are you really sure it’s not EFS? Can you send a screen shot of such a file in Windows Explorer? Or check properties and ensure that the “Encrypt Contents to Secure Data” is *not* checked? Note that the way EFS-files are distinguished has changed in Windows 10 – now it’s a little small padlock icon overlay, before the text of the file name was in green text.

    The situation with Dual Boot you describe is a typical scenario where this will happen if it’s EFS-encrypted in Windows 10 and you then try to access them in Windows 7.

    #11434 Reply

    Wahl

    Hello Svante,

    Merci, c’était bien un problème avec EFS. Bien joué !

     

     

    #11435 Reply

    Svante
    Keymaster

    Hello Wahl,

    Happy to hear the cause has been determined. Hopefully you have now restored functionality and solved the problem. Good luck!

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