Forums Help & support account and password

This topic contains 13 replies, has 2 voices, and was last updated by  Harris 1 month, 1 week ago.

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  • #5660 Reply


    Hello, thank you for your software. I have a concern that you are linking our account ID and password to the encryption system. Could not you dissociate the two? 1 password for the account. And 1 for encryption? What worries me is that the encryption password is at your house, in case your structure undergoes an attack our password would be compromised.

    thank you

    #5679 Reply


    Hello Laurent,

    AxCrypt is made for the following situation:

    An encrypted file is made available to the attacker. As long as your password is strong enough, it should withstand all attacks.

    What we store on the server, is… an AxCrypt encrypted file. So, if our server is successfully attacked and data is leaked, what the attacker gets are encrypted files.

    That being said, your password *is* passed to our servers, but it’s only kept in memory temporarily. Nevertheless we feel the usability enhancements made possible by this outweighs the concerns.

    We try to be very open what we do and don’t do.

    #5726 Reply


    Good morning. Aquestion please. How can I change a password for one of my encrypted files?

    #5727 Reply


    Gerard, if you’re using version 1 then you decrypt the file and then re-encrypt using a new password.

    If you’re a version 2 user then you can only change your master password – that’ll <span style=”text-decoration: underline;”>change the password for every other file as well</span> because version 2 deliberately doesn’t support different passwords per file.

    #5728 Reply


    Marcin, I’am using version 2. How than can I change my masterpassword for all my files?

    Thank you

    #5729 Reply


    Hi, here’s an image which Svante posted a while back on how to change your password.

    #5733 Reply


    Hello, then I encrypt different documents, with different password how the V1? thank you

    #5735 Reply


    Hello Laurent,

    Please read .

    #5737 Reply


    ok, thank you

    #5764 Reply


    AxCrypt 2 on Windows prompts for the password associated with my e-mail, but says the password is incorrect.

    I fetched the password from where I stored it in an encrypted file on another computer, and have carefully made sure I am typing it correctly. I have successfully entered the password using this process at least once since installing AxCrypt 2 last year, and I am certain that I have not changed the stored password.

    I have also tried logging into using the same credentials, and they fail.

    Therefore I am trying to think of an explanation for the password being rejected by AxCrypt. Is it possible that a server or component is down in your system, which produces the symptom of a failed password? It is 12:20pm UTC-05:00, 19-March. Is there any other explanation for why the password would be rejected? I suppose somebody could have hacked my e-mail and changed the password. But then I would have received a notification e-mail?

    Thank  you.

    #5767 Reply


    Hello John,

    Examining our logs, we find that you appear a little confused about your email-address ;-) Sometimes it’s …list…, sometimes it’s …misc… (the rest redacted for your integrity). You may have both of these for email, but not in our system.

    Please check so you’re using the right one (appears to be …list…), and then check if you may not also be mixing up passwords.

    #5769 Reply


    I will check that. Thank you.

    #10581 Reply


    I had to reinstall windows due to botched patch for windows 10 feature update 1709. I reinstalled a crypt (I bought a Premium Subscription in 08/2017). It defaults to the email mentioned above. I type the password (verified 3 times) and says wrong password. I logged in to my account in your server using the same email. Same answer. New attempt; this time using a Google email account and logged me in.

    I  deinstalled and rebooted the machine three tiemes and every time the installation defaults to first email account (non google email).

    I tried to change ID specifying the Google email account and says that I have to delete the previous account. I am concerned about losing access to encrypted files on my PC.

    Please advise.



    #10582 Reply


    I am concerned about losing access to encrypted files on my PC

    If it says the wrong password, you’re using the wrong password.

    To delete your old account from the computer using the File > Options > Clear All Settings and Exit option

    Try logging in again, but remember if you’ve forgotten your password your files are lost.

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