Forums Help & support Account password

This topic contains 3 replies, has 2 voices, and was last updated by  Anonymous 2 weeks, 2 days ago.

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  • #17751 Reply

    Chuck

    Hello,

    I have forgotten my account password (for first connection after uprading the soft), but I still remember my encryption passwords.

    Can I still reinitialise my account password without loosing the files encrypted ?

     

    Thanks

    #17752 Reply

    Prabhukumar R
    Moderator

    Hello Chuck,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

    #17833 Reply

    Chuck

    I still remember the file password.

     

    This is is password for my account I cannot remember.

    #17834 Reply

    Anonymous

    Hello Chuck,

    AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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