Forums Community After upgrade to office 2016, can only open 1 encrypted excel document at a time

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 3 months, 3 weeks ago.

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  • #9625 Reply

    Rob

    Using axcrypt 1.7.3156.0.  We recently upgraded to office 2016 from 2010.  After the upgrade, we can only open 1 encrypted excel file at a time.  If we try to open a 2nd excel file, we get this error:

    “Sorry, we couldn’t find C:\Users\<userid>\AppData\Local\Temp\axcrypt1\random-axcrypt-folder\unencrypted-file-name.  Is it possible it was moved, renamed or deleted?”

    Any assistance would be appreciated.  We would prefer to stick with axcrypt 1 as we preferred it over axcrypt 2.

    #9626 Reply

    Darrin

    We would prefer to stick with axcrypt 1 as we preferred it over axcrypt 2.

    Sorry, AxCrypt 1 is no longer supported.

    #9697 Reply

    Svante
    Keymaster

    Hello Rob,

    As Darrin says – we do not provide support on AxCrypt 1. The problem you describe is one of the reasons we’ve changed how AxCrypt 2 works, and included the “clean” broom icon.

    If you tell us what your problem with AxCrypt 2 is, we can perhaps support you in either finding away around your problem, or convincing it’s not a problem ;-) or even change it if it’s something we agree could be done better!

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