Forums Bugs & issues Asking for file password, but I never entered one.

This topic contains 1 reply, has 2 voices, and was last updated by  CUTR 3 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #10797 Reply

    CUTR

    I have your most recent version of the software and I subscribe to premium services. Two months ago I encrypted files in a network folder (Excel files). Today, I went to decrypt to work on one. As usual, I entered my Axcrypt password, but in addition, the software is asking me for a file password. The fact is that I never password-protected the file.

    #10798 Reply

    Svante
    Keymaster

    Hello CUTR,

    This is most likely caused by you requesting a password *reset* on June 4. You can’t reset the password to gain access to previously encrypted files, that’s not how encryption works.

    The password reset function will let you sign in again to your account, using the new password. But, to open previously opened files, you need to know the original password.

    That is why it’s asking for the “file” password, which here means the “password the file was encrypted with”.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Asking for file password, but I never entered one.
Your information: