Forums Help & support Axcript Errors out when being used via VPN

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 4 months, 2 weeks ago.

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  • #12828 Reply

    Terri

    Good Morning;

    I have several users that access a database which is protected by Axcrypt.  When they try to access the database which resides on one of our servers via VPN they are unable to load it but when they are located in the office the database loads fine.  I have 3 people which are experiencing the same issue and I’m not sure where to begin trouble shooting.

    One of the error we receive is an error occurred when security wrapping (file name) an unexpected network error has occurred.

    There is also a second error that happens:

    Axcrypt file Encryption has stopped working

    Error Executing (file name) error in system call to secondary execute request {EN-GETTHREADEXIT] WAIT_TIMEOUT,  the operation completed successfully

     

    #12832 Reply

    Svante
    Keymaster

    Hello Terri,

    First of all – the error messages indicate that you are using version 1.x of AxCrypt. This versions is obsolete, unmaintained and unsupported…

    The scenario in question with multiple users is not one where AxCrypt may be the best choice. AxCrypt works by decrypting the file to a local location, and then when the software detects that the user is done with the file, it re-encrypts the file and copies it back to the original location.

    That being said, provided the VPN is stable, it should work the same as over a local area network in the office.

    You might want to try version 2.x of AxCrypt. While it works essentially the same, the way it does it is more conservative than version 1.x and it operates via the .NET file access instead of directly via Win32 (Windows native calls). In the end, it should be the same – but…

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