Forums Bugs & issues Axcrpyt no longer asking for encryption password, only log in password.

This topic contains 3 replies, has 2 voices, and was last updated by  Dale 3 months ago.

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  • #14220 Reply

    Dale

    Axcrpy behaviour has recently changed for no reason I am aware of.

    When opening an encrypted file I used to receive a prompt to sign in (if I was signed out when opening file), and then another prompt to enter the encryption password.  Now I just receive a sign in prompt.

    I have reinstalled windows recently but made no change  to axcrpt, which I have as the portable version (2.1.15470.0).  I dont recall any automatic update happening with my Axcypt portable.

    Signing out of Axcrpyt or signing out of windows makes no difference to the above behaviour.

    Please note that updating Axcrypt willl not resolve this post. The purpose of the post is to find out why this change might have occurred.  Updating will also not resolve the problem of access to the files now being possible with only one password instead of two when using my current version/release of Axcrypt portable.

     

     
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    #14221 Reply

    Dale

    After noticing this I went to ‘ change password’ in the menu and reentered the same password for decryption as before. No change in behaviour. The change password button is now greyed out for some reason.
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    #14222 Reply

    Prabhukumar R
    Moderator

    Hello Dale,

    If the file was encrypted with other than the AxCrypt account sign in password, then we have to enter the file password to decrypt/open the encrypted files.

    When we double-click on the encrypted file(s) from the explorer window, AxCrypt will prompt the user to enter the sign-in password.

    If the file was encrypted with the sign in password, then AxCrypt will open the encrypted file without asking anything.

    At the same time, if the file encrypted with other than the sign-in password, you will be prompted to enter the file password.

    AxCrypt 2.x uses a single sign-in password to encrypt/decrypt the files. File password is required when the file was encrypted with the different passwords.

    In the latest version of AxCrypt app, we can open the encrypted files directly by entering the file password in the sign-in dialog.

    If both the sign-in and file password are same, then the AxCrypt app will get signed in.

    If both the passwords are different, then the file will get opened without signing in to the app.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    #14228 Reply

    Dale

    Thanks.

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