Forums Bugs & issues AxCrypt 2.1.1585.0

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 weeks, 5 days ago.

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  • #14743 Reply

    Nicholas Fanning

    When I launch the app the whole interface, apart from the title bar is unavailable. The mouse pointer displays the busy spinner. How do we actually get access to the app interface? The title bar displays the app name and version and “Signed out”.

    #14747 Reply

    Prabhukumar R
    Moderator

    Hello Nicholas Fanning,

    Check the AxCrypt app is Minimize or not? If Yes means, Now open the AxCrypt app to sign in your account(File|sign in) and enter the account credentials. then the AxCrypt app will active. You can access the interface.

    or Go to windows start to search the AxCrypt app now sign in your account.

    Please note: It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings

    Still, If you found any issues or error alerts, You can send a screenshot showing where the problem is, it often helps us understand.

    Also please write an email to support@axcrypt.net  with some more information about the issue. we are investigating the issue to resolve the problem as soon as possible.

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