Forums Help & support Axcrypt failed to start

This topic contains 1 reply, has 1 voice, and was last updated by  Anonymous 1 month, 3 weeks ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #13466 Reply

    fallen

    Every Time I try to start Axcrypt This Error window pops up. Even after reinstalling it this still happens. I don’t know why
    An error that occors every time i try to start axcrypt, even after reinstalling it

    #13474 Reply

    Anonymous

    Hello fallen,

    It might be because of some third party applications or any firewalls are blocking the AxCrypt application and its files.

    If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

    Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

    Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .

    Now install the AxCrypt app and try to start AxCrypting……

    If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

    Still, if you are facing any issues, please feel free to contact our support(support@axcrypt.net) with detailed information about the issue.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Axcrypt failed to start
Your information: