This topic contains 2 replies, has 2 voices, and was last updated by Neil 1 year ago.
March 5, 2019 at 15:34 #13368
New problem today… :-(
The Axcrypt application will not start. I get the following Windows error…
“Axcrypt failed to start. All Settings cleared”
“The process cannot access the file because it is being used by another process”
I have changed nothing. I reboot and the problem remains. There is no indication of what can be done to resolve.
Also, I tired downloading and running the stand-alone exe of Axcrypt and the same thing happens.
I am running Windows 10 and the latest version of Axcrypt.
Please help quickly!
ThanksMarch 6, 2019 at 06:59 #13370
It might be because of some third party applications or any firewalls are blocking the AxCrypt application and its files.
If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.
Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.
Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .
Now install the AxCrypt app and try to start AxCrypting……
If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.
AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.
So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.
Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.
If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.
Still, if you are facing any issues, please feel free to contact our support(email@example.com) with detailed information about the issue.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .March 6, 2019 at 09:36 #13372
Thanks for the quick response and help, but the problem still remains despite following all steps advised in your response
I have now requested support via the email address you a dedicated support request for help :
Thanks again, look forward to hearing back.