Forums Bugs & issues Axcrypt installed on mac but not launching

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 3 months, 2 weeks ago.

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  • #10915 Reply

    Dan I

    I just installed the Axcrypt for mac from the website. It downloaded AxCrypt package ok, I went through the installation and it said installed successfully. When I click on the Axcrypt in the applications folder the title bar shows up, but there is no screeen to make any selections, when I click on the Application button, it turns blue but nothing happens, and when I click on a encrypted image from prior Axcrypt encryption, there is a temporary flash of the screen but no image opens. Is there a setting on the Mac that blocks the program from working?

    #10958 Reply

    Azhaguraja B
    Keymaster

    Hello Dani,

    Try to un-install and re-install the AxCrypt from your system. After the successfull installation, please restart your system.

    Now start the AxCrypt app.

    Still if you are facing issues, please write a mail to support@axcrypt.net with the detailed information about the issue.

    If you can send a screenshot showing where the problem is, it often helps us understand.

    How to take a screenshot on your Mac is explained here: https://support.apple.com/en-us/HT201361 .

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