Forums Bugs & issues Axcrypt leaves many files visible (UNencrypted) even when program exited

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 2 months, 1 week ago.

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  • #13527 Reply

    Steve L.

    Using Axcrypt 2.1.1573.0 for Windows, I noted today that, in the C:\Users\<username>\AppData\Local\AxCrypt folder, ther are many subfolders within which there are UNencrypted copies of files previously encrypted . . . and they don’t disappear when you exit the program or sign out & then exit the program (I always use the program in “Offline” mode). I don’t want any person or party to ever get hold of my computer and then find a whole bunch of sensitive files that are left in an UNencrypted state. Is it technically necessary to design the program to operate this way and, if so, why? Or is it an oversight in program design? If not techniclly necessary, do not leave whatever number of files that a user wants to be in an encrypted state to have copies saved in said user folder(s) in an UNencrypted state. How would you respond to this (and how do I deal with this seeming “security gap”)? I perhaps can understand that, while the program is open and in use, it might be technically necessary for the program to keep some of the user’s files in an UNencrypted in said folder(s) (though WHY?) . . . but, if not technically necessary for the program to operate in this way, then certainly when the program is exited, do not leave any number of sensitive files in an UNencrypted state on a user’s computer. It somewhat defeats the purpose of using the program.

    #13546 Reply

    Prabhukumar R
    Moderator

    Hello Steve,

    The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

    AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

    Please note: We have to close all the instance of the opened application to re-encrypt the files and clear the local cache.

    Anyway, we will discuss with our team to alter/add extra feature to handle the temp files.

    #16316 Reply

    Charles

    I have experienced the very same problem – only alerted to it by wisecare. This files survived the pc being rebooted.

    #16326 Reply

    Prabhukumar R
    Moderator

    Hello Charles,

    If you have updated the encrypted files contents and which is pending for re-encryption.

    I think (not sure) you are not closed to the file and corresponding application properly.so please try to clear the local cache file in the below way, then test the same file again(Please close all the instances of the file and corresponding application). still, if you are facing any issue. Please let me know.

    Please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below-described way.

    Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

    If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .

    Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

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