Forums Help & support AxCrypt shows file format error while opening encrypted docx file

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 months, 3 weeks ago.

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  • #13592 Reply

    Hussain

    #13597 Reply

    Prabhukumar R
    Moderator

    Hello Hussain,

    AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

    You cannot have both AxCrypt 1.x and 2.x installed at the same time. If you installed both the versions of AxCrypt app (1.x & 2.x) in your system already, Please remove the old one.

    This might be happened, because of you are trying to open/decrypt the AxCrypt secure deleted files. Those files will not be recoverable.

    Most often, this error occurs because the file is not produced by AxCrypt. It can also happen when users mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to it’s appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

    Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

    If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

    But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

    Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

    Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

    If the above does not help,please provide more information

    Still your are facing any issue, So please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

    And also please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .

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