Forums Help & support Axcrypt starting

This topic contains 5 replies, has 2 voices, and was last updated by  Svante 2 years ago.

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  • #4798 Reply

    michel

    Hello,

    My PC works with WIN 10 64 bits.

    As i want to launch Axcrypt for the first time on a session it doesn’t start … i am obliged to use  the ”Without failure start-up” (”mode sans échec”) and then return to normal start-up.

    I use Panda free anti-virus with Windows firewall.

    Thank you for help

    cordialement

    michel

    #4799 Reply

    Svante
    Keymaster

    Hello michel,

    You say “it doesn’t start”. Can you please send a screen shot of just what happens instead? Any error message etc?

    Also you say you use ”mode sans échec” to get AxCrypt to start. But as far as I know, that’s a startup option for Windows, not for applications. Can you also please explain more, and if possible include a screen shot of just where you use that option?

    #4800 Reply

    michel

    Helle,

    I’am not sure its the right place to answer to you -keymaster- …

    I don’t get any error message, in cannot send screenshot because nothing appears : the application does’nt start and that’s all !

    Of course the ”mode sans echec” is a windows tool but probably what prevents the start of AxCrypt does’nt start in this mode … but i have not identify it.

    Cordialement

    michel

    #4805 Reply

    Svante
    Keymaster

    What version of AxCrypt are you using?

    If you are using version 2, please follow the instructions here: http://www.axcrypt.net/blog/send-complete-error-report/ .

    #4806 Reply

    michel

    <p style=”text-align: left;”>I follow the instuctions of ”error report” The events journal is too
    complicate : i will join only the errors events and the five .txt files in the AxCrypt config … but tell me please how to join these files in this message ?
    This dysfunction is difficult to visualize because ther is no alert, no
    message …</p>

    #4807 Reply

    Svante
    Keymaster

    Hello,

    We really need it all… And you should not post it here, as it says – email to support@axcrypt.net .

    There are instructions there how to make a single zip-file too.

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