This topic contains 1 reply, has 2 voices, and was last updated by  Svante 2 months, 3 weeks ago.

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  • #10850 Reply

    MAREZ

    bonjours j’arrive pas a ouvrir un fichier sécurisé ça demande  un mot de passe mais ça me dit que je suis déjà connecter  avec se mot de passe et le fichier ne s’ouvre pas.

    #10852 Reply

    Svante
    Keymaster

    Hello MAREZ,

    This is because the file was originally encrypted with a different password than you’re signed in with. Since AxCrypt already tried that password that you’re signed in with, it asks for another password. When you then re-enter the same as you’re already signed with that won’t help.

    You need to know what the original password was.

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