Forums Help & support Cambie de correo y olvide la contraseña de acceso

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 1 year, 6 months ago.

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  • #13422 Reply

    Jaime A. Arvizu

    Necesito de su apoyo para saber hacia donde dirigir mi problema, recientemente en la empresa donde laboro cambiamos de servidor de email, asi mismo cambiemos de dominio lo cual ha dejado inutilizable mi correo, ahora cuento con una dirección nueva, el problema es que olvide la contraseña para abrir mis archivos y no puedo recuperarla por que no existe mi correo registrado.

    Agradezco su apoyo.



    #13424 Reply

    Azhaguraja B

    Hello Jaime,

    Email address is not a problem here. You can change your AxCrypt account/ID’s email address to new email address or you can also create a new AxCrypt account with your new email address.

    To change the account email, sign in to and then under Settings | Email, set the new email.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption, not the used email address.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

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