Forums Help & support Can not access AxCript file

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 7 months, 2 weeks ago.

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    Fred

    I updated AxCrypt and now I can not access my older files that were protected.  When I click on the file, it asked for the password, and when I enter the password I get a popup box that states the file is not an AxCrypt file.  Any suggestions on how I can recover these files?

    #7329 Reply

    Svante
    Keymaster

    Hello Fred,

    Please contact support via email: support att axcrypt dott net . Include a screen shot of the error message as well as of the Windows Explorer window where we can see the files in question, in ‘list’ mode preferably .

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