Forums Help & support Can not access AxCript file

This topic contains 3 replies, has 3 voices, and was last updated by  Prabhukumar R 4 years, 2 months ago.

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  • #7328 Reply

    Fred

    I updated AxCrypt and now I can not access my older files that were protected.  When I click on the file, it asked for the password, and when I enter the password I get a popup box that states the file is not an AxCrypt file.  Any suggestions on how I can recover these files?

    #7329 Reply

    Svante
    Spectator

    Hello Fred,

    Please contact support via email: support att axcrypt dott net . Include a screen shot of the error message as well as of the Windows Explorer window where we can see the files in question, in ‘list’ mode preferably .

    #15263 Reply

    ian hurst

    I am unable to open my incrypted password file.

    #15269 Reply

    Prabhukumar R
    Moderator

    Hello ian hurst,

    We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, So you need to enter the file password.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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