When I double click on a file they want me to enter the password which is attached to my email adress. After entering the password I am redirected I am redirected to the folder. They ask for the password of the file. But after entering now this password. Axcrypt just closes itself and does not react anymore.
Can anyone help me please? I can not open encrypted files anymore :(
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).