Forums Help & support can not open encrypted files anymore

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 year, 2 months ago.

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  • #14166 Reply

    Dang Trong

    When I double click on a file they want me to enter the password which is attached to my email adress. After entering the password I am redirected I am redirected to the folder. They ask for the password of the file. But after entering now this password. Axcrypt just closes itself and does not react anymore.

    Can anyone help me please? I can not open encrypted files anymore :(

    Thanks in advance! Dang

    #14177 Reply

    Prabhukumar R

    Hello Dang,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from  and read of how to use it at   . Please note that we cannot provide support beyond this.

    If the above does not help,please provide more information about the issue and write a mail to .

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