Forums Bugs & issues Can Open but not Decrypt (Exception error)

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 9 months, 2 weeks ago.

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  • #14969 Reply


    Windows 10 running v 2.1.1585.0
    I seem unable to decrypt my files all of a sudden, though I can open them? The problem exists with all my files no matter what their type or location. All files are in their original location.
    I get ‘Unexpected Error’ ‘Exception during process of (file). [Could not find file (file).]’ –  screengrab below.
    They were encrypted by a previous version but I understand the program is backwards compatible.
    Any help would be most appreciated as I have a lot of files encrypted.

    #14995 Reply

    Prabhukumar R


    Apologies for the delayed response.

    Please send the complete error report we will try to troubleshoot the same as soon as possible.

    Please follow the detailed instructions to take the complete error report:

    Also, please provide more information about the issue and write a mail to

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