Forums Bugs & issues Cannot access encrypted file

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 year, 6 months ago.

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  • #5734 Reply

    Will

    Last month had to download the new version of AxCrypt to open a file that had been encrypted with an old version of the software.  I don’t remember converting the file but I suppose I must have.  From other threads on this forum I understand that the new password to this file is now meant to be my account password.  I forgot this password and had to reset it but I now I cannot access my encrypted file.

    What am I doing wrong?

    Thanks

    #5736 Reply

    Svante
    Keymaster

    Hello Will,

    If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset .

     

    Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!

    Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

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