Last month had to download the new version of AxCrypt to open a file that had been encrypted with an old version of the software. I don’t remember converting the file but I suppose I must have. From other threads on this forum I understand that the new password to this file is now meant to be my account password. I forgot this password and had to reset it but I now I cannot access my encrypted file.
If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset .
Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!