Forums Help & support Cannot Open Attachments

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 11 months, 3 weeks ago.

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  • #5654 Reply

    Anonymous

    To whom it may concern,

    I was just granted access to AxCrypt and unfortunately cannot open attachments I have received.  It asks for a password and the original password to the document.  Please help!

    Lisa

    #5655 Reply

    Dave

    Hey – has somebody else sent you the AxCrypt files? If so then you’ll need to ask them to ‘Share’ the file with you otherwise you won’t be able to access the file (the password it’s asking for is their¬†password and they shouldn’t share that with you).

    Ask the sender to watch this video – it’s very simple:

    https://www.youtube.com/watch?v=9z3KOZD-Yks

    Any more questions – come back :)

    #5687 Reply

    Svante
    Keymaster

    Thanks Dave!

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