Forums Community Cannot open encrypted files

This topic contains 3 replies, has 2 voices, and was last updated by  Svante 4 years ago.

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  • #4465 Reply


    I cannot open my encrypted files. It pops up a message: “AxCrypt File Encryption has stopped working”

    Any suggestions on what to do?

    #4468 Reply


    Hello Lisa,

    Please check out our FAQ at .

    It’s usually caused by a misbehaving software from a third party, Lavasoft Web Companion.

    #4469 Reply


    I already did that and it doesn’t appear that I have that software on my computer.

    #4470 Reply


    Hi Lisa,

    Are you really sure? I understand that it can be hard to get rid of.

    Anyway, if you’re sure, we’ll need a complete error report from you, like this:

    Just don’t be surprised if I come back and say the same thing again ;-) It’s happened before.

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