Forums Help & support Cannot share encrpted files to another client

This topic contains 1 reply, has 2 voices, and was last updated by  Deniyalraja V 7 months, 1 week ago.

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  • #15527 Reply


    Dear Sir:

    I am new using this encrypted app. What I did is activate trial premium version and encrypt a file, then share to client who is using his email to setup his AxCrypt account, but when he received the encrypted file, he cannot open it in his account(he is using free basic version.

    Am I missing something setting? please advise.



    #15529 Reply

    Deniyalraja V

    Hi Frank,

    You can send the encrypted file securely with others using AxCrypt key sharing feature.

    You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses. AxCrypt application and account is mandatory is decrypt the encrypted files.

    You can send the encrypted file via email(Gmail, yahoo, etc..) to other users.

    I will explain about the key sharing features:

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view .

    Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

    Please check out our video tutorials at and our other documentation at to get started with AxCrypt.

    Happy AxCrypting…Have a Nice Day..)

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