Forums Bugs & issues cannot start application for….. Why?

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week, 3 days ago.

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  • #18216 Reply

    Patrizia

    Cannot start application for… his is the message that appears when I try to decrypt a file. These are files that have been encrypted for a couple of years.

    #18224 Reply

    Prabhukumar R
    Moderator

    Hello Patrizia,

    It might be because of some third party applications or any firewalls are blocking the AxCrypt application and its files.

    If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

    Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

    Then uninstall the AxCrypt app and restart the system and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .

    Now install the AxCrypt app and try to start AxCrypting……

    If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .

    Also please write the email to our support team support@axcrypt.net. we are happy to help you.

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