Forums Help & support Cannot "Stop Securing and Remove from list" Mac version

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 1 year, 1 month ago.

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  • #7973 Reply

    Brian

    I have secured a file and wish to stop securing it. When trying to Stop Securing and Remove from list I receive the following message: file open in another application. Please close it and try again.

    The file is not open in another application. I have rebooted my system and tried again only to receive the same message.

    I am currently under my free trial period and trying to determine whether or not to keep this software.

    Is there an answer out there? Replies appreciated.

     

    #7975 Reply

    George
    • What sort of file is it? (PDF, XLSX etc)
    • What version of AxCrypt are you using?
    • What version of MacOS are you using?
    • Have you checked the Mac Activity Monitor?
    • Does it affect one file or all your files?
    #7980 Reply

    Svante
    Keymaster

    Hello,

    This seems to be a glitch in the macOS version. Files can sometimes get “stuck” so that the clean broom icon doesn’t work and AxCrypt thinks you have the file open for editing somewhere, and thus won’t allow you to decrypt and forget about it since you’d then risk losing your edits.

    The work-around for now seems to be to completely exit AxCrypt. and then click the broom. We’ll be fixing this asap.

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