Forums Help & support Can't access my file

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 1 year, 2 months ago.

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    I forgot my password and did a password reset but it’s not allowing me to access my file.

    It says > you are already sign in with this password! Please provide the original password for this file

    Any suggestions on what i can do

    Thank you

    #14024 Reply

    Azhaguraja B

    Hello Faheem,

    Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted to enter the file password (which is used for encryption of the file).

    While viewing the encrypted file (having a different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the actual file password to open/decrypt the encrypted files.

    For more info about Password Reset: and

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