Forums Help & support Can't encrypt or open encryped files

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 month, 3 weeks ago.

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  • #15644 Reply

    Thomas Bringer

    Hi,

    I am using Axcrypt 2.1 and I can’t encrypt or open encrypted files. Each time I try to use AxCrypt, I get a message saying that the process can not access my file because it’s used by an other process but the file is not opened.

     

    Thank you,

    Thomas

    #15646 Reply

    Prabhukumar R
    Moderator

    Hello Thomas,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

    We have to close all the instance of the encrypted file(s) opened application.

    For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

    So we have to close all the opened application instances. If you closed all the instances, then you will not get any warning dialogs.
    Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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